Returns & Exchanges
At SpinecureMattress, we offer a 100-night risk-free trial to ensure your body has ample time to adjust to our orthopaedic support. If you are not completely satisfied with your sleep experience, we provide a hassle-free return and exchange process.
Initiate Your Request
Contact our sleep experts via email or our dedicated support portal within the 100-night trial period to start your return.
Verification & Approval
Our team will review your order details and mattress condition to confirm eligibility for a return or exchange under our quality guidelines.
Schedule Free Pickup
Once approved, we will coordinate with our logistics partners to arrange a convenient time to pick up the mattress directly from your home at no extra cost.
Refund Processing
After the mattress is received at our facility and inspected, your full refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing